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Underlying open source project(s) is down and non- functional or there is a critical impact to End-User’s business operations due to the problem and no procedural workaround exists.
A Severity 2 Issue occurs when there is a sporadic underlying open source project(s) outage or a problem that is consistently encountered with significant impact to functionality.
A Severity 3 Issue occurs when there is a problem that affects the functionality or features of the underlying open source project(s) environment but there is no impact to critical functionality.
A Severity 4 Issue occurs when there is a problem that leads to minor loss of functionality or where it affects the functionality of a particular feature of the underlying open source project(s). Severity 4 Issues may also include information requests, feature requests and cosmetic fixes.
